Privacy Policy

1. Introduction

NEO Studio Limited ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

NEO Studio Limited is a company registered in Hong Kong with registration number 79959028, with its registered office at 21/F, CMA Building, No.64 Connaught Road Central, Hong Kong.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name and contact details (email address, phone number)
• Company name and business details
• Information submitted through our contact forms
• Communication records when you correspond with us

2.2 Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on the website
• Referring website addresses
• Cookie data (see our Cookie Policy)

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your enquiries and provide customer support
• To deliver and improve our services
• To send relevant communications about our services (with your consent)
• To comply with legal obligations
• To protect against fraudulent or unauthorised activity
• To analyse website usage and improve user experience

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — when you voluntarily provide your information via contact forms or subscribe to communications
• Contractual necessity — when processing is necessary to fulfil a contract or pre-contractual obligations
• Legitimate interest — for operating and improving our business and website
• Legal obligation — when required by law

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers who assist in operating our website and business (e.g., hosting, analytics)
• Professional advisors such as lawyers and accountants
• Regulatory authorities when required by law

Any third parties with whom we share data are required to maintain the confidentiality and security of your information.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When data is no longer needed, it is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — request a copy of your personal data
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data
• Right to restrict processing — request limitation of data processing
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@neostudio.com or office@neostudio.com.

9. International Data Transfers

As we operate internationally, your personal data may be transferred to and processed in countries outside of your jurisdiction. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to read the privacy policies of any linked websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: